ShiftDesk

Agent Workforce Management

Agent Login

Admin

Email

Password

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Email

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New Password

Admin Email

Admin Password

ShiftDesk

Workforce System

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Dashboard

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Add Agent

Full Name

Official Email

Department

Role / Designation

Country

Shift Start

Shift End

Weekly Off Days (days the agent does not work)

Sun Mon Tue Wed Thu Fri Sat

Report Template

Access Level

Department Access (check all departments this Sub Admin can manage)

Password (leave blank to keep current)

Access Permissions

⏱️ My Shift (always on) My Tasks Activity Log Assign Tasks (can assign to others)

Bulk Import Agents

Upload a CSV file. Required columns: name, email, dept, role, country, shift_start, type

Click to choose CSV file

CSV FORMAT EXAMPLE:

name,email,dept,role,country,shift_start,type
Ahmed Ali,ahmed@co.com,Corporate,Agent,Pakistan,09:00,regular
Sara Khan,sara@co.com,Retail,Senior,Saudi Arabia,09:00,senior

Default Password for all agents *

Re-assign Task

Assign To

Complete Task

Remark *

Where are you working?

Please select your work location for today's shift

Apply for Half-Day Leave

Leave Type

Time

Reason

New Announcement

Title

Message

Departments (select none = send to all)

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Expires On (optional)

⚠️ Mark as Important / Urgent

Assign Task

Assign To

Task Description

Priority

Due Date

Manage Departments